Mediation
Module 2 Basics of Communication
Foundations of Effective Communication - Learn the key components of how we send, receive, and interpret messages., Master body language, tone of voice, eye contact, and more to boost your presence.
Feedback & Self-Reflection-Learn how to give and receive constructive feedback, and grow through reflection.
Practical Exercises & Role-Playing - Apply what you learn through fun, hands-on activities and real-life scenarios.
2
11
Module 4 About Conflicts and Conflict Resolution
Conflict
Conflict resolution strategies
Dialogue in conflict
1
15
Module 10 Mediation
Practicing active listening.
Identifying underlying interests versus stated positions.
Applying conflict resolution strategies (e.g., negotiation, compromise).
1
11