Module 12 Peer Mediation

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8 Lessons3 Quizzes

introduces peer mediation as a practical and ethical approach
helps resolving conflicts through dialogue, understanding, and shared responsibility
learners will explore the role of the peer mediator, including neutrality, confidentiality, and voluntary participation
explains the step-by-step mediation process
describes the core communication skills required, such as active listening and asking open-ended questions.
examines common challenges in peer mediation and how to handle emotions, power imbalances, and resistance.
participants will be prepared to apply peer mediation principles confidently in real-life and online settings.